Presentation: https://www.dropbox.com/s/uqdcy7xtj66iune/3_Philipp_Beck.pptx?dl=0 You already know what you can do with Microsoft UC for internal communication? Presence, Voice, Video and Screen sharing in internal and federated scenarios are not new for you? You want to hear ideas about bringing Microsoft UC to the next level? This session is made for you. Lots of people think Microsoft UC has reached commodity. But there is much more than presence, voice, video even enterprise voice. Nevertheless let us first have a look at the newest CU and what the additional features are. But right after, I would like to give you some deep dive into customer service scenarios you probably have not ever thought of. It is all about using Microsoft UC technology with their APIs to deliver more! Starting with “normal” customer service use cases but moving into what everyone is looking for today. Getting the customer known better… If this sounds interesting for you, I would be happy to welcome you in my session. Following his studies in Electrical Engineering at the Hochschule Rapperswil where he passed with distinction, Philipp worked at the Institute for Networked Solution where he was instrumental in the development of the Microsoft UC environment. Since 2007, Philipp Beck attained the title of Microsoft Certified Master for OCS, which he augmented with the title Microsoft Certified Master Lync 2010 and Microsoft Certified Solution Master Communications for Lync 2013. Philipp Beck is the founder and CEO of Luware, a leading provider of service platforms based on Microsoft Unified Communication technologies. Luware’s portfolio is all about bringing UC from an B2B communication into B2C such as solutions for contact centers, team-ACD or single-user workstations over multiple channels and all this as well through the actual WebRTC technology.