The Business Side of Experience Strategy - What and How

by · Sep 23, 2016 · 2 205 views ·

User vs Customer Experience Experienced is the emotional sum of interactions with an organization or brand. It extends beyond any screen, the call center, even the product. It's how a person feels about all of it. Providing a positive experience to the users, customers and even employees is a vital element in building and holding onto a loyal and growing user base. In this discussion we will look at why an organization needs to learn to see itself as an Experience Provider and how to do it.

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