Everyone Agrees, so why are we not customer centric?

Oct 2, 2017



While CX initiatives start with great fanfare of awareness and assessment, most organizations’ programs end up stalled and fail to completely embrace a customer centric culture. Practitioners are facing a collection of small initiatives and improvements that at best fix customer complaints but do not create exceptional experience or strategic differentiation. Download: https://slideslive.s3.amazonaws.com/offline/38902750.zip



About CX Forums

CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.

Store presentation

Should this presentation be stored for 1000 years?

How do we store presentations

Total of 0 viewers voted for saving the presentation to eternal vault which is 0.0%


Recommended Videos

Presentations on similar topic, category or speaker