Oct 2, 2017
While CX initiatives start with great fanfare of awareness and assessment, most organizations’ programs end up stalled and fail to completely embrace a customer centric culture. Practitioners are facing a collection of small initiatives and improvements that at best fix customer complaints but do not create exceptional experience or strategic differentiation. Download: https://slideslive.s3.amazonaws.com/offline/38902750.zip
CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.
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