Oct 29, 2018
The Google Design Sprint is an increasingly popular tool used to take the risk out of product innovation. The Sprint applies design thinking principles to solving big problems in an accelerated time frame. This talk will explore what Sprints are really good for and how to apply similar approaches to improving the customer experience.
CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.
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