In today’s world of instant gratification and digital communications, consumer expectations of product service have dramatically increased. Connected products and cutting-edge service technologies enable manufacturers, retailers and service providers to step outside the traditional product services ‘box’ and provide consumers with the ability to customize a mix of service and maintenance contracts, home warranties and on demand services to maximize and personalize their own products service experiences. This sponsored panel from OnPoint Warranty Solutions will provide observations on how manufacturers, retailers and service providers can improve customer loyalty through focusing on connecting at multiple points with their customers, using product service and new technologies as the spring board to improve proactive customer service and create customers for life.