Presentation: https://www.dropbox.com/s/62msv1l79xkizi4/5_Timmermans.pptx?dl=0 Why do ve have to manage expectations? How do we manage the expectations? A big part of a successful course is based on the managing of the expectations the students have. We will discuss this in a forum discussion. Marco started training after half a decade of system – and network administration. Now over 15 years a MCT he has been sharing his on the job knowledge combined with new technology with students throughout the Netherlands, Belgium, Sweden, Norway, Danmark, France, US, Germany and Kosovo. He specializes in High Availability, Office 365 and Virtualization Technologies. Marco has been working in the TechEd proctoring Team since 2003 in Europe and North America, working as a proctor and Ambassador for Microsoft Learning. Furthermore Marco is a board member of IAMCT and a Regional Lead.