ConveyUX is a series of events, produced by Blink UX, of interest to user experience professionals. www.conveyux.com About NASA Earth Science NASA’s Earth Science Division develops, launches and operates a coordinated fleet of satellite and airborne missions for long-term observations of our planet. In other words, NASA gathers massive quantities of data that enable an improved understanding of the Earth as an integrated system. Data collected by NASA are public and must be distributed in a way that is easily accessible for users to enable research that will answer fundamental science questions about the Earth, deliver sound science to decision-makers, and inspire the next generation of scientists. NASA’s UX Opportunity Data sets and scientific tools are often have poor user experiences (UX) that make scientific work more challenging than it needs be, and therefore, scientists are often faced with using tools that are time and labor intensive and not intuitive to use. With the ultimate goal to enable scientific advances and discoveries to happen faster, our UX journey began by wanting to make accessing this data as simple as possible. We began by creating consistency in both usability and the user experience across our twelve national distribution centers, through extensive user research and evidence-driven design. Today, our UX work has expanded into a multi-year effort to understand and improve the UX of several scientific tools and data sets across Earth Sciences. Learnings In this presentation, I’ll discuss how taking an evidence-driven design approach has changed the way we serve our scientists at NASA, as we drive towards transforming our understanding of the Earth in fundamental ways. I will also share lessons of working in a large government organization and some of the challenges around change management and getting distributed teams aligned around user needs.