Feb 21, 2019
Businesses have begun the process of transforming their organizations in response to the demand that they deliver useful software that evolves with the needs of their customers. If you take away the software part of this statement, what we are left with is the notion that we must listen, understand, and become deeply engaged with other people (our customers) to succeed. In order for your company to be successful, you will have to learn how to do this both internally and externally. A dysfunctional organization which has little to no empathy internally will have a tremendously difficult time engaging their customers with the type of understanding and compassion that is required to remain competitive in today’s market. In this talk we will discuss how individuals can contribute daily towards their own organization’s empathy driven development and continuously improve their human relationships.
The Computer Measurement Group is a not-for-profit, worldwide organization of IT professionals committed to sharing information and best practices focused on ensuring the efficiency and scalability of IT service delivery to the enterprise through measurement, quantitative analysis and forecasting. CMG members are primarily concerned with performance evaluation of existing systems to maximize performance (eg. response time, throughput, etc.) and with capacity management where planned enhancements to existing systems or the design of new systems are evaluated to find the necessary resources required to provide adequate performance at a reasonable cost.
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