Jun 7, 2022
As many organizations shift to a product management model, adopted by Silicon Valley starts-up and documented in popular books like "Inspired", the traditional function of Client Experience (CX) breaks down. I'd like to share my personal experience with this organizational change and share some helpful insights to keep CX relevant in these organizations. Key Takeaways 1) What changes when a company moves to product management 2) The impact to a traditional CX function within product management 3) Tips for staying relevant and contributing value in a product management org.
CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.
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