KEYNOTE: The 1990’s Called. They Want Their CX Playbook Back

Jun 7, 2022

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Businesses are more than org charts, strategy documents, and mission statements. They’re living, breathing ecosystems filled with people and, let’s be honest, when people are involved, things can get messy. Instead of normalizing the messiness and frustrations, it’s time to rethink our approach, reimagine our relationships, and redesign our experiences all while doubling down on putting humans in the middle of everything we do. The result? A stronger organization whose people are able to make a profitable, sustainable impact on the world.

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CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.

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