Marty Pankau discusses how the evolution of AI and speech to text technology has the power to allow leadership to truly listen to the Voice of the Customer at scale to uncover intelligence that informs customer-centric business decisions to drive business performance improvement. Analyzing omni-channel customer interactions at the deepest levels, interpreting nuance, and identifying patterns and traits, sheds light on new trends and areas of opportunity including contact center, brand, customer, product, and revenue intelligence. Learn how you can leverage VoC to connect the dots between the human understanding and the tangible actions required to operationalize insights into business improvement.