Jun 7, 2022
Ryan learned a unique tool very early in his career that led to clarity around the intersection of People & Process and has been used with hundreds of clients globally to align the two core elements. He has been using this framework with clients across a wide variety of industries to drive improvements in habits & behaviors, while aligning organizational purpose, their people (customers/employees), and process to achieve outstanding results. The talk starts with a story of how reading the story of Fu Man Chu the Orangutan at the Henry Doorly Zoo changed his life, perspective, and career trajectory. Key Takeaways 1) Tools to enable successful leadership of people & process 2) Skills on how to use the tools effectively for results. 3) The Mindset to execute successfully!
CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.
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