EXECUTIVE VICE PRESIDENT at CANON SOLUTIONS AMERICA, INC | Arthur McGinn is responsible for driving the customer satisfaction, quality, efficiencies, and growth for Canon Solutions America’s field service organization. He leads a team of over 2,500 service professionals delivering customer technical service, technical support, training, and call center support encompassing all of the company’s business units and products. Mr. McGinn has overall responsibility for Canon Solutions America’s current service portfolio and leading the implementation of future service products for the company. Mr. McGinn first began his career with Canon Business Solutions, the predecessor of Canon Solutions America, responsible for the Central Zone service organization in 1988. During his tenure Mr. McGinn also led the West Zone service organization. Under his direction, the ongoing focus on training, measuring results, and objective performance measurement has led to consistent improvement in the company’s service deliverables. Having served in several strategic leadership positions, Mr. McGinn was a key contributor in the integration of Canon Business Solutions and Océ North America, responsible for the merging and streamlining of the complex Service organization processes for the newly formed company.