Nurturing the Customer Experience from Day 1 to Lifetime Value

by · Sep 20, 2016 · 17 views ·

As the saying goes, the best customers are returning ones. Statistically, repeat customers help generate 25% in revenue, so how do you build an experience to ensure you hit that mark? Customer experience analysis. By combining analytics, design, UX, agile and empathy, your team shall knock the target revenue out of the park. After the session, you gain: Understand how to use data to make strong decisions in all marketing efforts Discover areas of improvement through human-centric frameworks and number crunching Develop a unique experience for multiple target patrons

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