Jun 7, 2022
Since the beginning of time, humans created and improved customer experiences through better service, design thinking and listening to customers. Technology has shifted much of our CX from humans to digital tools and robots such as AI driven chat tools, prediction modeling, call center agent matching by emotional tone, and much more. This tech savvy panel, moderated by Jeannie Walters, will explore how CX professionals can best serve humans in a new digital world
CX Forums brings customer experience leaders together in local markets to share stories, ideas and solutions that work. Based on TED Talks, CX Forums features CX Storytellers, keynote speakers, networking, small group discussions and online workshops.
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