Contributed Talk Track 2 - Fraud detection in telephone conversations for financial services using linguistic features
Dec 14, 2019
Speakers
Nikesh Bajaj
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About
In collaboration with linguistics and expert interrogators, we present an approach for fraud detection in transcribed telephone conversations. The proposed approach exploits the syntactic and semantic information of the transcription to extract both the linguistic markers and the sentiment of the customer's response. The results of the proposed approach are demonstrated with real-world financial services data using efficient, robust and explainable classifiers such as Naive Bayes, Decision Tree, Nearest Neighbours, and Support Vector Machines.In collaboration with linguistics and expert interrogators, we present an approach for fraud detection in transcribed telephone conversations. The proposed approach exploits the syntactic and semantic information of the transcription to extract both the linguistic markers and the sentiment of the customer's response. The results of the proposed approach are demonstrated with real-world financial services data using efficient, robust and explainable classifiers such as Naive Bayes, Decision Tree,…
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Computer Science & IT
Category · 14.8k presentations
About NIPS 2019
Neural Information Processing Systems (NeurIPS) is a multi-track machine learning and computational neuroscience conference that includes invited talks, demonstrations, symposia and oral and poster presentations of refereed papers. Following the conference, there are workshops which provide a less formal setting.
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